HCA Florida Healthcare and Aetna

What you need to know

After August 31, 2024, many HCA Florida Healthcare hospitals may no longer be participating providers in the Aetna Medicare Advantage, Commercial (HMO and PPO plans) and Exchange network.

We are working very hard right now to prevent this from happening. We certainly understand how unsettling this prospect may be for you, and assure you we are actively negotiating in good faith to reach an agreement with Aetna. Our goal is to reach a compromise with Aetna so you and your loved ones can continue to have the convenient access you expect at our 48 hospital campuses and other sites of care throughout Florida.

However, if a compromise cannot be reached by August 31, 2024, our hospitals will no longer be part of the Aetna provider network. This means that as an Aetna member, you may either not be covered for non-emergency medical services at our facilities, or you may be required to pay higher out-of-network co-pays and deductibles for those services.

Whether or not we are able to reach an agreement with Aetna, all patients, including those with Aetna insurance, are always able to receive emergency services at our hospitals.

Please be assured that we are negotiating in good faith to remain a participating provider in the Aetna network. We remain firmly dedicated to providing healthcare services to support the health and wellness of our community.

For information about your coverage for services at our facilities, please call 1 (833) 612-2018, Monday-Friday from 9 a.m. to 5 p.m.

You may also call the telephone number located on the back of your Aetna insurance card. Thank you for your understanding and for the privilege of caring for you and your family.

Insurance coverage:

The HCA Florida Healthcare family of facilities are in-network with a number of major insurance providers, including:

Because plan enrollments/providers change often, we encourage you to contact your healthcare provider if your health plan is not identified.