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HCA Florida Healthcare and Aetna

What you need to know

As of July 31, 2024, many HCA Florida Healthcare hospitals may no longer be participating providers in the Aetna Medicare Advantage, Commercial (HMO and PPO plans) and Exchange network.

We are working very hard right now to prevent this from happening. We certainly understand how unsettling this prospect may be for you, and assure you we are actively negotiating in good faith to reach an agreement with Aetna. Our goal is to reach a compromise with Aetna so you and your loved ones can continue to have the convenient access you expect at our 48 hospital campuses and other sites of care throughout Florida.

However, if a compromise cannot be reached by July 31, 2024, our hospitals will no longer be part of the Aetna provider network. This means that as an Aetna member, effective August 1, 2024, you may either not be covered for non-emergency medical services at our facilities, or you may be required to pay higher out-of-network co-pays and deductibles for those services.

Whether or not we are able to reach an agreement with Aetna, all patients, including those with Aetna insurance, are always able to receive emergency services at our hospitals.

Please be assured that we are negotiating in good faith to remain a participating provider in the Aetna network. We remain firmly dedicated to providing healthcare services to support the health and wellness of our community.

For information about your coverage for services at our facilities, please call 1 (800) 449-6425, Monday-Friday from 9 a.m. to 5 p.m.

You may also call the telephone number located on the back of your Aetna insurance card.

Thank you for your understanding and for the privilege of caring for you and your family.


Frequently Asked Questions

Yes. Regardless of what happens with the Aetna negotiations, everyone with Aetna insurance still has access to all of our facilities for emergency services. Our facilities, physicians and nurses are here for anyone who needs help in an emergency.
If a new agreement is not reached, then as of July 31, 2024, HCA Florida Healthcare facilities will no longer be part of the Aetna provider network. This means that patients with Aetna insurance may either not have coverage for non-emergency medical services at our facilities, or Aetna may require them to pay higher out-of-network co-pays and deductibles for those services. Emergency care, of course, is always available regardless of insurance plans.
You will need to contact your physician’s office directly to determine that.
If you have Aetna insurance, the delivery of your baby will be covered if you are at least 24 weeks pregnant as of July 31, 2024.
As far as we know, you will be able to continue any treatment you have already started this year at our hospital that was previously authorized by Aetna. You may wish to contact Aetna directly to find out if we can continue to provide the next phases of your treatment planned for after July 31, 2024.
Yes. We have an agreement with Aetna that does not expire on July 31, 2024, for ambulatory surgery centers, PSG practices, urgent care centers, imaging and cancer centers.
Yes. Our Medicare Advantage contract is impacted by our current negotiation.
Yes. If a new agreement is not reached, then as of August 1, 2024, our hospital campuses will no longer be part of the Aetna Medicare Advantage, Commercial (HMO and PPO products) and Exchange network. This means that patients with Aetna Medicare Advantage, Commercial and Exchange insurance may either not have coverage for non-emergency medical services at our hospitals, or Aetna may require them to pay higher out-of-network co-pays and deductibles for those services. Emergency care, of course, is always available regardless of insurance plans.

Insurance coverage:

The HCA Florida Healthcare family of facilities are in-network with a number of major insurance providers, including:

  • Access Behavioral Health
  • Align Senior Care
  • Allwell
  • Ambetter
  • American Health Plan of Florida
  • AmeriHealth Caritas Florida
  • AvMed Health Plans
  • BayCare Health Plans
  • Capital Health Plan
  • Carelon Behavioral Health
  • Careplus
  • CareSource
  • Cigna
  • Clear Spring Health
  • Community Care Plan
  • Compsych
  • Concordia
  • CorVel
  • Devoted Health
  • Doctors HealthCare Plan
  • Evernorth Behavioral Health
  • Evolutions Healthcare Systems
  • First Health
  • Florida Blue
  • Florida Community Care
  • Florida Complete Care
  • Florida Health Care Plan
  • Freedom Health
  • Gold Kidney of Florida
  • Health Net Federal Services
  • HealthSun Health Plans
  • Humana
  • Humana Behavioral Health
  • Humana Military
  • Leon Health, Inc.
  • Longevity Health Plan
  • Lucet Behavioral Health
  • Magellan Behavioral Health
  • Magellan Complete Care
  • MMM of Florida
  • Molina
  • Multiplan
  • NovaNet
  • Optimum Healthcare
  • Oscar
  • Oscar Insurance
  • Pensacola Christian College
  • Plotkin Health
  • Prime Health
  • Prominence HealthFirst of Florida
  • Simply Health Care Plans
  • Simply Healthcare
  • Solis Health Plans
  • Suncoast Neighborly Care
  • Sunshine Health
  • Truli for Health
  • Ultimate Health Plan
  • United Behavioral Health
  • United Healthcare
  • United Healthcare Optum VACCN
  • Wellcare
  • WellCare/Allwell
  • Wellmed Network of Florida

Because plan enrollments/providers change often, we encourage you to contact your healthcare provider if your health plan is not identified.