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HCA Florida Healthcare and Cigna Healthcare

After September 30, 2023, HCA Florida Healthcare hospitals may no longer be participating providers in Cigna Healthcare.

We are working very hard right now to prevent this from happening. We certainly understand how unsettling this prospect may be for you and assure you we are actively negotiating in good faith to reach an agreement with Cigna Healthcare. Our goal is to reach a compromise with Cigna Healthcare so you and your loved ones can continue to have the convenient access you expect at our 49 hospital campuses and other sites of care throughout Florida.

If a compromise cannot be reached by September 30, 2023, our facilities will no longer be part of the Cigna Healthcare. This means that as a Cigna Healthcare member, you may either not be covered for non-emergency medical services at our facilities, or you may be required to pay higher out-of-network costs for those services.

Whether or not we are able to reach an agreement with Cigna Healthcare, all patients, including those with Cigna Healthcare insurance, are always able to receive emergency services at our hospitals.

We remain firmly dedicated to providing healthcare services to support the health and wellness of our community.

For information about your coverage for services at our facilities, please call 1-844-674-7428, Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.

You may also call the telephone number located on the back of your Cigna Healthcare insurance card.

Thank you for your understanding and for the privilege of caring for you and your family.


Frequently Asked Questions

Yes. Regardless of what happens with the Cigna Healthcare negotiations, everyone with Cigna Healthcare insurance still has access to all of our facilities for emergency services. Our facilities, physicians and nurses are here for anyone who needs help in an emergency.
If a new agreement is not reached, then as of September 30, 2023, our hospitals will no longer be part of the Cigna Healthcare Network. This means that patients with Cigna Healthcare insurance may either not have coverage for non-emergency medical services at our hospitals, or Cigna Healthcare may require their members to pay higher out-of-network costs for those services. Emergency care, of course, is always available regardless of insurance plans.

Our primary concern is that members of our community have access to quality health care.
No. We want to continue our relationship with Cigna Healthcare, but it is critical that we are able to agree upon a reasonable contract that allows us to maintain access to quality care that our patients, physicians, leadership and staff have come to expect.
You will need to contact your physician's office directly.
If you have Cigna Healthcare insurance, the delivery of your baby will be covered if you are at least 24 weeks pregnant as of September 30, 2023.
As far as we know, you will be able to continue any treatment you have already started this year at our hospital that was previously authorized by Cigna Healthcare. You may wish to contact Cigna Healthcare directly to find out if we can continue to provide the next phases of your treatment planned for after September 30, 2023.
Yes. We have an agreement with Cigna Healthcare that does not expire on September 30, 2023 for the ambulatory surgery centers, PSG practices, urgent care centers and imaging and cancer centers.
No. Cigna Healthcare's Managed Medicare Plan contract renegotiation does not affect our current agreement with Cigna Healthcare's Managed Medicare Plan.
Yes. If a new agreement is not reached, then as of October 1, 2023, our hospital campuses will no longer be part of the Cigna Healthcare HIX products for Miami-Dade, Broward, and Palm Beach counties. This means that patients with Cigna Healthcare HIX insurance may either not have coverage for non-emergency medical services at our hospitals, or Cigna may require them to pay higher out-of-network costs for those services. Emergency care, of course, is always available regardless of insurance.

Insurance Coverage In Florida

The HCA Florida Healthcare family of facilities are in-network with a number of major insurance providers, including:

Because plan enrollments/providers change often, we encourage you to contact your healthcare provider if your health plan is not identified.