After November 15, 2021, many HCA Florida Healthcare facilities may no longer be participating providers in the Cigna commercial network.
We are working very hard right now to prevent this from happening, we certainly understand how unsettling this prospect may be for you and assure you we are actively negotiating in good faith to reach an agreement with Cigna. Our goal is to reach a compromise with Cigna so you and your loved ones can continue to have the convenient access you expect at our 49 hospital campuses and other sites of care throughout Florida.
If a compromise cannot be reached by November 15, 2021, our facilities will no longer be part of the Cigna provider network. This means that as a Cigna member, effective November 16, 2021, you may either not have coverage for non-emergency medical services at our facilities, or you may be required to pay higher out-of-network co-pays and deductibles for those services.
You may still be able to receive in-network coverage from Cigna in certain circumstances, including:
Whether or not we are able to reach an agreement with Cigna, all patients, including those with Cigna insurance, are always able to receive emergency services at our hospitals.
We remain firmly dedicated to providing healthcare services to support the health and Wellness of the people in our community, anywhere you happen to be.
For information about your coverage for services at our facilities, please call (844) 671-4212, Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.
You may also call the telephone number located on the back of your Cigna insurance card.
Thank you for your understanding and for the privilege of caring for you and your family.
If a new agreement is not reached, then as of November 15, 2021, our facilities will no longer be part of the Cigna provider network. This means that patients with Cigna insurance may either not have coverage for non-emergency medical services at our facilities, or Cigna may require them to pay higher out-of-network co-pays and deductibles for those services. Emergency care, of course, is always available regardless of insurance plans.
While Cigna represents a portion of the total admissions to our hospitals, all other major insurance companies in the area continue to contract with us.
Our primary concern is that members of our community have access to quality health care.
The HCA Florida Healthcare family of facilities are in-network with a number of major insurance providers, including:
CareWorks Managed Care Services (f/k/a Rockport Health)
Devoted Health Plan of Florida
Humana Behavioral Health (f/k/a Lifesynch)
Oscar Insurance Company of Florida
United Behavioral Health (UBH-Optum)
Because plan enrollments/providers change often, we encourage you to contact your healthcare provider if your health plan is not identified.