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HCA Florida Healthcare and Cigna

After November 15, 2021, many HCA Florida Healthcare facilities may no longer be participating providers in the Cigna commercial network.

We are working very hard right now to prevent this from happening, we certainly understand how unsettling this prospect may be for you and assure you we are actively negotiating in good faith to reach an agreement with Cigna. Our goal is to reach a compromise with Cigna so you and your loved ones can continue to have the convenient access you expect at our 49 hospital campuses and other sites of care throughout Florida.

If a compromise cannot be reached by November 15, 2021, our facilities will no longer be part of the Cigna provider network. This means that as a Cigna member, effective November 16, 2021, you may either not have coverage for non-emergency medical services at our facilities, or you may be required to pay higher out-of-network co-pays and deductibles for those services.

You may still be able to receive in-network coverage from Cigna in certain circumstances, including:

  • Treatments previously authorized by Cigna
  • Prenatal care, delivery and postpartum care past 24 weeks
  • Treatment of terminal illness
  • Treatment of disability or acute condition if the treating physician believes not continuing care at our hospital could cause harm.

Whether or not we are able to reach an agreement with Cigna, all patients, including those with Cigna insurance, are always able to receive emergency services at our hospitals.

We remain firmly dedicated to providing healthcare services to support the health and Wellness of the people in our community, anywhere you happen to be.

For information about your coverage for services at our facilities, please call (844) 671-4212, Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.

You may also call the telephone number located on the back of your Cigna insurance card.

Thank you for your understanding and for the privilege of caring for you and your family.


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Frequently Asked Questions

Yes. Regardless of what happens with the Cigna negotiations, everyone with Cigna insurance still has access to all of our facilities for emergency services. Our facilities, physicians and nurses are here for anyone who needs help in an emergency.

If a new agreement is not reached, then as of November 15, 2021, our facilities will no longer be part of the Cigna provider network. This means that patients with Cigna insurance may either not have coverage for non-emergency medical services at our facilities, or Cigna may require them to pay higher out-of-network co-pays and deductibles for those services. Emergency care, of course, is always available regardless of insurance plans.

While Cigna represents a portion of the total admissions to our hospitals, all other major insurance companies in the area continue to contract with us.

Our primary concern is that members of our community have access to quality health care.

No. We want to continue our relationship with Cigna, but it is critical that we are able to agree upon a reasonable contract that allows us to maintain access to quality care that our patients, physicians, leadership and staff have come to expect.
You will need to contact your physician’s office directly.
If you have Cigna insurance, the delivery of your baby will be covered if you are at least 24 weeks pregnant as of November 15, 2021.
As far as we know, you will be able to continue any treatment you have already started this year at our hospital that was previously authorized by Cigna. You may wish to contact Cigna directly to find out if we can continue to provide the next phases of your treatment planned for after November 15, 2021.
Yes. We have an agreement with Cigna that does not expire on November 15, 2021 for the ambulatory surgery centers, PSG practices, urgent care centers, and imaging and cancer centers.
No. Our Medicare Advantage contracts are not impacted by our current negotiation.
Yes. If a new agreement is not reached, then as of November 15, 2021, our hospital campuses will no longer be part of the Cigna commercial provider network. This means that patients with Cigna commercial insurance may either not have coverage for non-emergency medical services at our hospitals, or Cigna may require them to pay higher out-of-network co-pays and deductibles for those services. Emergency care, of course, is always available regardless of insurance plans.

Insurance Coverage

The HCA Florida Healthcare family of facilities are in-network with a number of major insurance providers, including:

Beacon Health Strategies

  • Behavioral Health Network

Better Health

  • Healthy Kids
  • Medicaid HMO

Bright Health Plan

  • Health Insurance Exchange

Careplus

  • Medicare HMO/PPO

CareWorks Managed Care Services (f/k/a Rockport Health)

  • Worker's Comp

Compsych

  • Behavioral Health Network

Concordia

  • Behavioral Health Network

CorVel

  • Worker's Comp

Devoted Health Plan of Florida

  • Medicare HMO/PPO

Evolutions Healthcare Systems

  • Commercial PPO

First Health

  • Commercial PPO
  • Worker's Comp

Florida Blue (BCBS)

  • myBlue
  • Blue Care
  • Blue Options
  • Blue Select
  • Commercial PPO/HMO
  • Medicare HMO/PPO

Florida Community Care

  • Medicaid HMO

Florida Health Care Plan

  • Medicare HMO/PPO

Freedom Health

  • Healthy Kids
  • Medicaid HMO
  • Medicare HMO/PPO

Humana

  • Commercial PPO/HMO
  • Medicaid HMO
  • Medicare HMO/PPO
  • Premier

Humana Behavioral Health (f/k/a Lifesynch)

  • Behavioral Health Network

Humana Tricare

  • Tricare

Longevity Health Plan

  • Medicare HMO/PPO

Magellan

  • Behavioral Health Network (all products)
  • Medicaid HMO (a/k/a Magellan Complete Care)

Molina

  • MarketPlace
  • Medicaid HMO
  • Medicare HMO/PPO

Multiplan

  • Commercial PPO

New Directions

  • Behavioral Health Network

Optimum Healthcare

  • Medicare HMO/PPO

Oscar Insurance Company of Florida

  • Health Insurance Exchange

PHCS

  • Commercial PPO

Plotkin Health

  • International PPO

Prime Health

  • Commercial PPO
  • Worker's Comp

Quality Health Management

  • International PPO

Simply Health Care Plans

  • Clear Health Alliance
  • Healthy Kids
  • Medicaid HMO
  • Medicare HMO/PPO

Solis Health Plans

  • Medicare HMO/PPO

Sunshine Health

  • Allwell
  • Ambetter
  • Behavioral Health Network
  • Medicaid HMO
  • Medicare HMO/PPO

Ultimate Health Plan

  • Medicare HMO/PPO

United Behavioral Health (UBH-Optum)

  • Behavioral Health Network
  • Medicaid HMO/PPO
  • Medicare HMO/PPO

United Healthcare

  • Commercial PPO/HMO
  • Healthy Kids
  • Medicaid HMO
  • Medicare HMO/PPO
  • Worker's Comp

WellCare/Healthease/Staywell

  • Behavioral Health Network
  • Children's Medical Services
  • Healthy Kids
  • Medicaid HMO
  • Medicare HMO/PPO
Because plan enrollments/providers change often, we encourage you to contact your healthcare provider if your health plan is not identified.